Return & Shipping Policy

Return & Shipping Policy

Shipping
Normal shipping transit time is within 5-7 business days for domestic carriers (USPS). International shipping is 7-14 business days after your package has been shipped. Customers are responsible for all shipping cost.

Order Cancellation:

  • Service Packages:
    • Customers can request order cancellations within 24 hours of purchase for service packages.
    • Cancellation requests after 24 hours may incur a processing fee.
  • Merchandise:
    • Merchandise orders can be canceled within 12 hours of purchase to qualify for a full refund.
    • Custom or personalized items may not be eligible for cancellation once production has begun.

Refund Policy:

  • Service Packages:
    • Refunds for service packages are contingent upon the scope in the project agreement, minus any work already completed.
    • No refunds will be issued for services completed or delivered.
  • Merchandise:
    • Full refunds will be issued for merchandise returned in its original condition within 14 days of delivery.
    • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Digital Products (Non-Tangible Goods)
    • Due to the nature of digital products (e.g., downloadable files), refunds are not generally provided.
    • If there are technical issues with the download, we will work to resolve them promptly.

How to Request a Refund or Cancellation:

  • Contact Information:
    • To initiate a refund or cancellation, please contact our customer service team at info@cre8tiveheads.com.
    • Clearly state your order number, the reason for the request, and provide any relevant supporting information.

Returns
We strive to exceed your expectations with every product you receive. All products are made-to-order with the best materials and our special digital and screen printing technologies, but If you are not satisfied for any reason, you may return any unused products for a replacement within 30 days of receipt.

  • To return your items:
    email us at info@cre8tiveheads.com to return your unused product. Please include your invoice paper or order#.
  • Return Address:
    Cre8tive Heads LLC
    Returns Department
    P.O. Box 579
    Powder Springs, GA 30126

Processing Time:

  • Refund requests will be processed within 7-10 business days after approval.

Exceptions:

  • Force Majeure:
    • In the event of unforeseen circumstances such as natural disasters or other force majeure events, refund and cancellation policies may be adjusted as necessary.
  • Custom Work:
    • Custom design projects may have unique refund and cancellation terms outlined in the project contract.

Policy Updates:

  • Notification:
    • Customers will be notified of any changes to the cancellation and refund policy through the website or by email.

By making a purchase on our website, you acknowledge and agree to this Refund, Returns, & Shipping Policy. If you have any questions or concerns, please contact us before making a purchase.

Cre8tive Heads LLC
Email Address:
info@cre8tiveheads.com

The current version of the Refund, Returns, & Shipping Policy was adopted effective as of 01/01/2023.

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